Down for Maintenance (Err 3)

Dear Visitor,

As a valued customer of Root Layer Technologies and per the Root Layer Technologies Network Management Improvement initiative, we will be conducting updates to the MyAusPortal commencing Friday 12th October 2018. This will be a complete overhaul of the MyAusPortal including the look and feel to provide an improved customer experience.

Due to several data imports and CRM (Customer Relationship Management) / Billing migrations multiple records of the same; customers have been incorrectly invoiced or received multiple of the same invoices. For this reason, the Root Layer Technologies Senior Management team will be conducting a complete refresh of the Billing Portal and CRM systems (aka MyAusPortal).

During this time the MyAusPortal will be down and will not be accessible to any existing customer or newly registered customer.

We expect this work to be completed Sunday 14th October 2018 with all systems back online and resuming normal operations. At the completion of this maintenance, users will be sent a "Password Reset Request". Due to security and data storage compliance, the migration of client Passwords and Securely stored data including Credit Card information will not be transferred. We recommend that you take this opportunity to choose a new and secure password that considers having at least one number, one special character and the use of both uppercase and lowercase letters.

EXAMPLE SECURE PASSWORD: P1@#hJab2
Or you can use a password generator such as the Last Pass Password Generator.

We apologise for any inconvenience this may cause and appreciate your cooperation as we continue to improve our network, systems and infrastructure.

Why am I receiving this email?

As a customer of Root Layer Technologies or any of our sister companies:

- My Australian Host
- My Australian VoIP
- Racked Networks
- Innovasion Hosting
- Launch My Game Server
- Deal Me Hosting

Please also note our phone numbers have recently changed.
You can reach us 24/7 on 07 3810 2530.

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Kind Regards,

Sophie - The MyAusHost, Virtual Receptionist
Australian Web Hosting & Domain Registration Solutions
My Australian Host (MyAusHost) - A Root Layer Technologies brand.

A: Level 4, 49 Sherwood Road,
Toowong QLD Australia 4066

Phone Us: +61 (07) 3036 2701
E: support@myaushost.com.au
W: www.myausportal.com.au